Frequently Asked Questions (FAQ) – Super Sky Store
1. What products do you sell?
We offer a wide selection of sneakers, athletic footwear, and apparel for men, women, and children. Our collection includes the latest styles and popular brands.
2. How can I place an order?
You can browse our website, select your desired products, and add them to your cart. Proceed to checkout, fill in your details, and complete your payment to place your order.
3. What payment methods do you accept?
We accept various payment options including credit/debit cards, EFT, and other secure online payment methods.
4. Do you offer free shipping?
Shipping policies vary depending on your location and the order value. Please check our Shipping Policy page for details on delivery charges and free shipping thresholds.
5. How long will it take to receive my order?
Delivery times depend on your location. Typically, orders are delivered within 3-7 business days within South Africa.
6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
7. What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt, provided the products are unused, in their original packaging, and have all tags attached. Please see our Return Policy for detailed instructions.
8. How do I contact customer support?
For assistance, please email us at customercare@superskystore.co.za. Our customer care team is happy to help!
9. Do you have a physical store?
Currently, we operate exclusively online. Stay tuned for updates on any physical store openings.
10. How do I stay updated on new arrivals and special offers?
Subscribe to our newsletter and follow us on our social media channels for the latest updates and exclusive deals.
If you need further assistance, feel free to contact us at customercare@superskystore.co.za.
Thank you for shopping with SuperSkyStore!